Customer Service

Central City provides many services!

Central City’s Customer Service is located in the upper shopping centre level across from Farm Fresh Produce. Call us at 604.587.7773 or Contact us by email for more information.

Our friendly Customer Service team is available to assist with the following:

  • Centre and store information and directions.
  • Tourism and travel information.
  • Free stroller rentals including single and double strollers.
  • Free wheelchair and walker loans.
  • Free coat and parcel check.
  • Free portable charger loan service to recharge your phone while you shop.
  • Emergency baby supplies available.
  • Student Price Cards.
  • Gift wrapping service:  Have your special occasion gifts wrapped by Central City’s wrapping experts.   A large assortment of wrap and ribbon options are available. Gift wrap revenue is donated to a local charitable organization.
    • Small/Medium Gift: $2 (includes wrap, ribbon, bow, and box)
    • Large/X-Large Gift: $5 (includes wrap, ribbon, bow, and box)
    • Boxes: $1 (any size)
  • Lost and found service.

Additional services available to Central City customers:

  • Free parking – Including a five storey parkade off of University Boulevard. Click Here to view the parking map.
  • Play Central (children’s play area by Winners)
  • Parent’s Room (by Angel’s Kisses)
  • Free electric vehicle charging service (2 stations at the parking lot by Shoppers Drug Mart and 2 on the rooftop parking near the parkade)
  • Security and first aid services as needed.
  • Safewalk program – We can arrange a security guard to walk you to your vehicle.